Send message

* Required field

Frequently asked Questions

Registration, account and bills
Registration
You can create an account in the usual way or during the order process. You will receive an email with a link to activate Konto´s at the email address you provided. You will not be able to log in to the site without an activated account. The activation link will remain valid for 14 days. You can delete your account at any time.
Advantages
♥ It's more convenient because you don't have to re-enter any billing information when you place another order.
♥ Your instructions will be stored in your account and can be re-downloaded at any time.
♥ You have an overview of your orders.
♥ Your invoices will be stored as a download in your account.
Order as guest
Orders can also be placed as a guest. However, this is not, as the name suggests, equivalent to an anonymous order. You still have to enter an invoice and email address. The difference to ordering via a registered account is that these data are not stored. If you order as a guest, you have to download the patterns directly and/or save the corresponding e-mails. A later, renewed sending of the patterns is not guaranteed with guest orders.
Bills
After your order you will receive an invoice by eMail. This invoice is not a request for payment. I am obliged to write invoices and send them to you.
Payment, downloads and delivery time
Payment methods
  • Credit Card (Visa, Mastercard, AmercianExpress) *
  • Giropay **
  • iDEAL **
  • Paypal **
  • Direct bank transfer / payment in advance ***
* Direct input. The input is encrypted. No data will be saved. The payment processing takes place via the provider STRIPE Payments Europe.
** Forwarding.
*** The bank account is shown after the purchase and additionally sent via mail. Patterns are only sent when the payment has been received. This can take a few working days. A bank transfer outside Germany costs high fees.
Downloads
Registered account: In addition to the email with the downloads, you'll find all the patterns you've purchased under "My Account > Downloads". They will be kept permanently and you can download them again at any time.
Order as guest: The link for the download will be shown to you directly after the purchase (except the payment method direct bank transfer) and additionally sent via email. Please make sure that the files are backed up on your end device, because a later, renewed sending is not guaranteed with a guest account.
Delivery time
To check the status of your order, go to "My Account > Orders > View". You can also check your status here. All patterns are available for instant download immediately after payment, with the exception of the payment method direct bank transfer/payment in advance.
Scope and understanding of the patterns
The patterns contain everything that can be seen on the product pictures. If special materials (e.g. FIMO) are used, the patterns contain detailed assistance on how to handle this material. Exceptions are decorations which are not crocheted or self-made.
If parts of large instructions are offered separately, this will be marked at the top of the figures description.
It is my concern that it is fun to rework the figures and that you are satisfied at the end. Do not hesitate to contact me if there are still misunderstandings within a pattern, then we will solve the problem together.
Sale of the figures
I don't sell finished figures myself. The sale of the finished figures is, of course, permitted if:
♥ You have a reading license for the pattern and have made the figure yourself.
♥ You use your own product pictures.
♥ You place a link to www.dinegurumi.com in the product description.
I wish you much success and joy with your projects.
Copyright
The patterns (and parts thereof), images from Dinegurumi and other media are subject to copyright and are the intellectual property of Sandra Haupt. The translation, reproduction, distribution, publication or resale is not permitted without written permission. Dinegurumi sells reading licenses, not the rights to the patterns themselves. This includes free offers.
Material
The figures are regularly made with acrylic yarn length 130m/50g (yarn weight light 3) and a crochet hook size 2.5 (US B).
They can be crocheted with other yarns (with exceptions this is stated), but then they will be correspondingly smaller or larger and will also change optically depending on the yarn condition. If additional material is used, the instructions contain help for handling or illustrated step-by-step instructions.
The material for the respective figure is listed in the extra tab "Material" in the article description.